These are the general terms and conditions that we follow in each of our agreements.
RESERVATIONS
You can make your reservations directly with us via email or using the reservation form included in the website. We will then contact you to send you a draft and/or verify all the details of your trip. Once an agreement is reached, you can guarantee your reservation: ELEMENTO NATURAL has to receive a prepayment and written confirmation at least 30 days prior the departure.
PAYMENTS
There is absolutely nothing to pay in order to submit your request for reservation. Once we confirm availability and agree on the services, we will generate a contract for your records. You have to make a prepayment of 30% of the total cost of the tour to confirm the booking. At least 30 days before your arrival you need to pay for the total of your package. This can be done with a wire transfer to our bank account or through a payment link that we will send to your email.
CANCELLATIONS
You must send a written notification of any modifications and/or cancellations.
Any cancellation will be subject to a $100 admin fee. Cancellations within 30 days before the start date of your adventure will result in the loss of your prepayment. Consequently, any cancellation before 30 days of the start date of your adventure will be reimbursed. After your second payment is completed, any cancellation will result in a 100% penalty.
For peak season (any dates between December 20 and January 6, or Easter week), the cancellation window will decrease from 30 to 45 days before the trip starts.
ELEMENTO NATURAL´S RESPONSIBILITIES
ELEMENTO NATURAL reserves the right to cancel, modify or delay the trip itinerary when considered necessary for the benefit of our customers. ELEMENTO NATURAL cannot be held responsible for extraordinary circumstances such as bad weather or altered road conditions; we can neither be held accountable for diseases, injuries, damages, losses, delays or any other irregularity caused by involuntary or negligent acts through other companies or third parties involved in the fulfillment of the itinerary, or by natural disasters or political affairs or holidays. Your trip is an adventure tour and unexpected events may occur, so we cannot always follow the initial itinerary. If no unexpected circumstance arise during your trip, you can expect Elemento Natural to follow the designed trip as is.
ELEMENTO NATURAL also reserves the right of admission to our trips, and we are not responsible for mental, physical deficiencies or negligence from our customers.
In the case that you do not have any kind of traveler insurance, we strongly recommend you purchase one in your country of origin, including a cancellation clause.
CUSTOMER’S RESPONSIBILITIES
The customer is voluntarily participating in these activities with knowledge of the dangers involved and agrees to assume any and all risks, including possible injuries or death. The customer is obligated to accept the advice and guidance that the guide will provide. He also agrees to behave safely and to respect the wildlife of the areas we will be visiting, and to respect the way of life and traditions of the local people in our country. Any people younger than 18 will be required to have a parent or legal guardian in charge of him. Any additional or optional activities that are not included in the tour will have to be paid by the customer.